Terms of service

These terms cover your use of MagpieReply Cloud, the hosted version of MagpieReply. By creating an account or using the service, you agree to them. If you use MagpieReply on behalf of a company, you agree for that company.

The open source code in our GitHub repository is covered by the MIT license, not by these terms.

Your account

• Give us accurate details when you sign up and keep them up to date.
• Keep your sign-in details safe. You are responsible for what happens under your account.
• Tell us right away at security@magpiereply.com if you think someone used your account without permission.

Your data

You own the conversations, contacts, articles and files you put into MagpieReply. We use them only to run the service for you, as set out in our privacy policy. You can export or delete your data at any time.

The AI agent

The AI agent writes replies and can take actions in apps you connect. You choose what it may do on its own, what a customer must confirm and what a person on your team must approve. AI can make mistakes, so review its settings, test it before turning on Auto mode and keep approvals on for anything that moves money or changes an account.

You are responsible for the replies and actions you allow the agent to send or take in your name.

Acceptable use

Don't use MagpieReply to:

• send spam or messages people did not agree to receive
• break the law or the rules of a channel you connect, such as WhatsApp or Instagram
• upload malware or try to break into the service or other accounts
• harass people or share content that harms others

We may suspend an account that breaks these rules. Where we can, we'll tell you first and give you a chance to fix it.

Plans and payment

• Paid plans are billed ahead, monthly or yearly. Prices are on the pricing page.
• Extra seats and extra AI conversations are billed for the month they are used.
• You can cancel at any time. A monthly plan stops at the end of the month. A yearly plan runs to the end of its term.
• If we change prices, we'll tell you at least 30 days before the change reaches your bill.

Service and support

We work hard to keep MagpieReply running and to fix problems fast. During early access some features may change or be removed. We'll give notice before we remove anything you rely on.

Connected apps

When you connect an app such as Stripe or Shopify, your use of that app is covered by its own terms. We are not responsible for apps we don't run.

Limits on liability

The service is provided as is. To the extent the law allows, we are not liable for indirect or lost-profit damages, and our total liability is limited to what you paid us in the 12 months before the claim.

Ending the agreement

You can close your account at any time. We can end these terms if you seriously break them. After an account closes, we delete its data within 30 days, unless the law requires us to keep it longer.

Changes to these terms

If we make a material change, we'll email account owners before it takes effect. The date at the top shows the latest version.

Contact

Questions about these terms: hello@magpiereply.com.