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The AI agent is in early access
Support that answers, acts and closes the loop
One inbox for every channel, with an AI agent that reads your help center, looks things up in your tools and hands the hard tickets to your team with a summary.
NorthwindSearch...
My inbox 4
All conversations 23
Mentions 1
Unattended 2
Teams
Billing
Technical support
Channels
Website chat
Support email
WhatsApp
Conversations Open
Mine 4Unassigned 2All 23
MA
Maya Alvarez
I was charged twice for March
JO
Jonah Okafor
SSO login fails after the update
LP
Lena Petrova
Can we add 20 more seats?
RS
Ravi Shah
Where is my order #1042?
MA
Maya Alvarez
#2381 on Website chat
First reply 4mResolve
Hi, I think I was charged twice for March. Can you check?10:42
AI agentYou're right, Maya. Stripe shows two $49 charges on March 1. I've asked our team to refund one; you'll get a confirmation shortly.10:42 · Sources: Stripe, Refund policy
Waiting for approval: refund $49.00 to card ending 4242.
Approved. The refund is on its way and should show in 5 to 10 days.10:45 · Sam from Billing
ReplyPrivate note
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Contact
MA
Maya Alvarez
Ops lead at Brightline
PlanTeam, yearly
Seats18 of 20
SinceJan 2025
Looked up
Stripe2 charges found
HubSpotOwner: Dana K.
Past tickets3, all solved
AI agent activity
Today
Answered from help centerSolved
Looked up order in ShopifySolved
Refund over limitWaiting for approval
Customer asked for a personHanded off
No matching articleHanded off
Bug filed in LinearLinked
Rules
Acts on its own
Resend invoiceOn
Order trackingOn
File a bugOn
Needs a person
Refunds over$50
CancellationsAlways
Upset customerAlways
Contacts
4 shown
Maya Alvarez · BrightlineTeam plan · 3 conversations
Jonah Okafor · PinecrestBusiness plan · 7 conversations
Lena Petrova · Marlow AnalyticsTeam plan · 2 conversations
Ravi ShahShopper · 1 order
help.northwind.example
English, Spanish
Getting started12 articles
Billing and refunds8 articles
Single sign-on5 articles
Shipping and returns9 articles
Suggested from solved tickets3 drafts
Every channel lands in the same inbox
Website chat
Email
WhatsApp
Instagram
Messenger
Telegram
TikTok
LINE
SMS
API
AI agent
An AI agent that solves the ticket from start to finish
It answers from your own docs, checks your tools for the facts, takes the actions you allow and passes the rest to your team.
How the AI agent worksDo you ship to Canada?
Yes. Orders to Canada arrive in 5 to 8 business days, and duties are included at checkout.
Shipping policyhelp.northwind.example
Find customer by emailRavi Shah
Shopify: order #1042Shipped
ShipStation: trackingOut for delivery
Reply with the tracking linkSent
Resend invoiceDone on its own
Book a call in Cal.comCustomer confirmed
Refund $49.00 to card 4242Waiting for approval
Handed to Technical support
Jonah can't sign in with SSO since this morning. Same error as 3 other customers this week. Linked to ENG-412. Tried: cleared cache, new browser.
Closes the loop
When the bug is fixed, every customer hears about it
MagpieReply links each conversation to the issue in Linear, Jira or GitHub. When the issue closes, it writes to everyone who reported it and reopens the thread if it's still broken.
Example
One reopened ticket went back to the team with the customer's new details.
WHEN Conversation created
IF Message has "refund"
THEN Assign to Billing
Or let it run on its own
Rules route, label and reply the moment a conversation matches.
First reply timeby team
Solved by the AI agentby topic
Satisfactionby agent
Busy hoursheatmap
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Live and historical reports for agents, inboxes, teams and labels.
Connections
Connects to the tools you already use
Sign in once per tool. The AI agent reads what it needs to solve the ticket, and every lookup is logged on the conversation.
See all integrations
Commerce and billing
SShopifyOrders
SStripeBilling
RRechargeSubscriptions
SShipStationShipping
Engineering
LLinearIssues
JJiraIssues
GGitHubCode
SSentryErrors
Team and accounts
SSlackEscalations
HHubSpotCRM
NNotionDocs
OOmniscientCRM
Who it's for
Built for how your customers ask
01 / B2B SOFTWARE
Turn "it's broken" into a fix your customer hears about
- Sees the account's plan, owner and open deals next to every ticket
- Checks recent deploys and errors before anyone asks engineering
- Files the bug with every affected customer attached
Brightline, Team planRenews in 34 days
Auth deploy, yesterday 6pmLikely cause
ENG-412 with 4 customersFiled
02 / E-COMMERCE
Answer "where's my order?" before your team sees it
- Tracks orders and shipments across Shopify and ShipStation
- Starts returns and subscription changes the customer confirms
- Keeps refunds behind your approval limit
Where is my order #1042?
It's out for delivery today. Here's your tracking link.
ShopifyShipStation
Open source core
Host it yourself and own your data
The inbox, channels, help center and reports are open source under the MIT license. Run it on your own servers, or let us run it for you.
Self-hosting guideMITLicense
DockerSelf-host
11Channels
APIAnd webhooks
# Get the code $ git clone https://github.com/dev-perceptric/magpiereply $ cd magpiereply # Set your secrets and prepare the database $ cp .env.example .env $ docker compose -f docker-compose.production.yaml run --rm rails bundle exec rails db:chatwoot_prepare # Start it $ docker compose -f docker-compose.production.yaml up -d
$0Self-hosted inbox
$49Starter, per month
$149Growth, per month
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